Refund Policy

Overview

This Refund Policy applies to subscriptions, one-time Credit purchases, upgrades, and other paid AI generation features offered by MoonAI LLC through Seedance25.

General Refund Rule

Because paid features and consumable credits become available immediately, purchases are generally final and non-refundable. We normally do not issue refunds for:

• Partially used subscription periods.
• Used or unused credit packages.
• Accidental purchases or changes of mind.
• Dissatisfaction with an AI result when the generation request was processed successfully.
• Failure to cancel before a subscription renewal.

This policy does not limit any refund or cancellation rights that cannot be excluded under applicable law.

Duplicate, Unauthorized, or Incorrect Charges

Contact us promptly if you believe a charge was duplicated, unauthorized, or made for an incorrect amount. Include the account email, transaction date, amount, and payment receipt or transaction identifier. We will review the payment record and correct confirmed billing errors.

Technical Failure

If a paid generation fails because of a verified service error, we may restore the affected credits rather than issue a cash refund. If the service was not delivered and a credit correction is not reasonable, we may consider another remedy as required by law or appropriate to the circumstances.

Subscription Cancellation

You may cancel an active subscription at any time through the available billing controls. Cancellation stops future renewals. Unless required by law, it does not refund the current billing period, and plan benefits may remain available until that period ends.

Requesting a Review

To request review of a billing issue, contact us promptly through the support center. If you cannot sign in, use our contact page.

Please provide:

• The email address associated with your account.
• The order, invoice, or transaction identifier.
• The charge date and amount.
• A short explanation and any supporting screenshots.

Submitting a request does not guarantee approval. We may ask for additional information to prevent fraud and verify account ownership.

Approved Refunds

Approved refunds are returned to the original payment method. The time required for the funds to appear depends on the payment provider and financial institution.

Chargebacks

Please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue. Fraudulent or abusive disputes may result in account restrictions.

Contact

For refund or billing questions, use the support center, visit our contact page, or email support@seedance25.dev if you cannot sign in.

• Service Operator: MoonAI LLC
• Product: Seedance25
• Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801